Frequently asked questions
What is a PREORDER?
Preorder is placing an order of an item that is not yet released and currently being manufactured.
What is the condition on FINAL SALES or PREORDER items?
Items on Final Sale or PreOrder Items are non-refundable and not allowed for return or exchange.
What is the Cancellation Policy?
Online orders are process as quickly as possible; cancellation request must be submitted within 1 hour from the time of order. Email us within the timeframe to cancel your order and quote your order number.
What is Bubbles Kisses Warranty?
We offer one (1) year limited warranty subject to applicable conditions and exclusions. If proven at our discretion that the item indeed has manufacturing defect under normal use anytime within first year, we will replace the item free of charge with same or comparable product. Defective items must be returned to receive replacement.
What is a BK Gift Card or Store Credit?
BK Gift card is a virtual card that you can give as gift or use and is redeemable on our online store. Gift Cards and Store Credits are non-returnable, cannot be replaced if lost or stolen and cannot be redeemed for cash, except as required by law.
How to inquire for wholesale or to be a stockist?
We welcome trade inquiries and interest to be a wholesaler or stockist of BK collections.
What are the accepted payment method?
We accept Paypal and any major credit cards.
Do you offer buy now - pay later (fortnight) installments?
As of the moment, BK doesn't have the option.